Your data is yours. Here's exactly how we protect it.
We never ask for your bank login, passwords, or financial credentials. Guida works through conversation only — no account connections required.
All data transmitted between your device and our servers uses TLS 1.3 encryption — the same standard used by banks and financial institutions.
Your conversation data and personal information is encrypted at rest using AES-256 encryption on our servers.
We operate under UK GDPR and the Data Protection Act 2018. You have full rights over your data — access, deletion, and portability.
Payments are processed by a PCI-DSS compliant payment provider. We never store your card number or financial payment credentials on our servers.
We only collect data we genuinely need to provide the service. We don't collect your NI number, income, or bank details — ever.
If you discover a security vulnerability in Guida Financier, please report it responsibly by emailing security@guidafinancier.co.uk. We take all reports seriously and will respond within 48 hours.
Please do not publicly disclose any vulnerability until we have had a reasonable opportunity to address it.
Our service is hosted on infrastructure based in the United Kingdom and European Economic Area (EEA). We do not transfer your personal data outside the UK/EEA without appropriate safeguards in place.
Our AI chat functionality is powered by a third-party AI provider. When you send a message to Guida, the content of that message is processed by our AI provider to generate a response. We have a Data Processing Agreement in place with our AI provider. Conversation content is transmitted for processing purposes only and is not used to train external AI models without your explicit consent.
Contact our security team at security@guidafinancier.co.uk or our privacy team at privacy@guidafinancier.co.uk.